Trouble Uploading Media File

If your Greenhouse shows you an error message when you upload a media file, try the troubleshooting steps below:
 
  • Check the filename: If you're seeing an error message like the one above, it may mean there is an issue with the filename. We recommend only using letters and numbers in the filename itself. Any special characters (@,#,$,%,/,_,-,",etc) can cause errors when uploading. Try to rename the file on your computer with letters or numbers and then upload the file with the new name.
  • Check the format: Is the file .mp3, .mp4, or .mov format? If not, you may want to convert the file and upload it again.
  • Check the file size: Is the file under 2GB? If not, we recommend making the file smaller.
  • Try a different browser: Upload the file in your Greenhouse with a new browser such as Google Chrome, Firefox, or Safari. 
  • Try a different computer or a different network: Upload the file on a different computer or even a different internet connection. Sometimes, a hiccup in the internet connection can be the culprit. 

If you're still having issues after going through these steps, feel free to email us or call us!
We’d love to connect with you

If you leave a message, we promise to return a phone call as soon as we possibly can. Be assured, we are real people. If you call us, you will talk to someone who knows and loves Clover. Promise.

We’re available to chat

Monday thru Friday, 8AM-5PM Pacific

help@cloversupport.com
http://assets3.desk.com/
false
CloverHelps
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete